Who is responsible
JDN COURIERS LTD, trading as DM Courses, is the controller responsible for the personal information we use to operate this website, arrange purchases, provide course access and respond to enquiries. We are registered in England and Wales under company number 16884774. Our registered office is 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom.
For privacy questions, requests or complaints, email privacy@dm-courses.com or write to our registered office, marking your correspondence “Privacy”. General and purchase support is available at support@dm-courses.com or +44 7473 987072.
Information we receive
When you visit, the hosting and security services that deliver the website may process technical information such as your IP address, request time, requested page, browser or device information, and security or error events.
When you purchase, we process the contact and order information needed to accept the order, provide access and administer support, refunds and disputes. This can include your name, email address, billing information, course purchased, amount and currency, payment and refund status, order references, access dates, support history and records of your acceptance of the purchase terms, express consent to early digital supply and acknowledgement of the applicable statutory cancellation terms.
If you email us, we receive your email address, name if provided, message contents, attachments and later correspondence. Please send only information relevant to your enquiry and never email full payment-card details, passwords or identity documents unless we specifically explain why a proportionate identity check is needed for a data-rights request.
Why we use information
We use technical information to deliver the website, diagnose faults, prevent abuse and maintain security based on our legitimate interest in operating a reliable and secure service.
We use pre-purchase correspondence to take steps you ask us to take before entering a contract. We use order and access information because it is necessary to perform our contract with you, including confirming the purchase, delivering access and handling support or refunds.
We keep tax, accounting and other records where required by law. We process relevant information for our legitimate interests in protecting our business and customers, preventing misuse, resolving disputes and establishing, exercising or defending legal claims.
Purchase and support messages do not subscribe you to marketing. We do not sell personal information and do not use it for decisions based solely on automated processing that have legal or similarly significant effects on you.
Payments
When you proceed from a course page to checkout, payment is processed through Stripe’s hosted checkout. Card details are entered directly into Stripe’s payment interface; we do not receive or store your full card number or card security code. We receive transaction information needed to administer the purchase, such as payment status, amount, currency, billing country, card brand and last four digits where supplied, and order or refund references.
Stripe processes payment information on our behalf and also uses certain information for its own purposes, including fraud prevention and meeting legal requirements. Stripe’s own privacy information explains those activities and applicable international transfers.
Who receives information
The website is hosted on Namecheap Shared Hosting. Namecheap provides the hosting, network delivery and security infrastructure and may process the limited technical information needed to deliver and protect the website. Stripe processes checkout and payment information. Service providers that host or deliver course materials may process the contact and access information needed to provide the course.
Emails to our published addresses are forwarded by Namecheap to a mailbox hosted by Google Gmail, so both providers process those communications. Authorised people helping us operate the service or respond to customers may access information where needed for that work.
We may disclose relevant information to professional advisers, payment or fraud-prevention partners, courts or public authorities where necessary for a legal obligation, investigation or legal claim. We do not allow service providers to use our customer information for their own marketing.
International processing
Our website, payment, email and course-delivery providers use international infrastructure. Personal information may be processed outside the United Kingdom, including in the United States.
Where UK data protection law requires a transfer safeguard, the relevant provider or contracting party may rely on an adequacy regulation, the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement, standard contractual clauses with the UK Addendum, or another lawful safeguard. The arrangement depends on the provider, service and destination in use. Contact privacy@dm-courses.com for information relevant to your data.
How long we keep information
We normally keep pre-purchase enquiries that do not lead to a sale for up to 12 months after the last interaction. We normally keep closed support correspondence for up to two years unless the matter relates to an order, complaint, dispute or legal claim that requires longer retention.
We keep purchase, payment, refund and related accounting records for up to six years after the end of the relevant financial year, or longer where a legal requirement, tax enquiry or unresolved claim requires it. Access records are kept for the access period and as reasonably needed afterwards to resolve support, misuse or legal issues.
Technical and security logs are kept according to operational need and provider settings. We review information and delete or anonymise it when it is no longer reasonably needed for the purpose for which it was collected.
Your rights and complaints
Depending on the circumstances, you may request access, correction, erasure, restriction or a portable copy of personal information. You may object to processing based on legitimate interests and may withdraw consent where consent is the lawful basis. Rights can be subject to legal conditions and exceptions. We may need proportionate information to confirm your identity before responding.
You can raise a privacy complaint with us through our Contact page. You also have the right to complain to the Information Commissioner’s Office at Information Commissioner’s Office. We will update this notice when our activities or the information we process change.