At a glance
Each course costs USD 29 total as a one-time payment, including any applicable taxes we are required to charge. There is no subscription, recurring payment, physical delivery or added delivery charge.
Each course is a self-paced digital course in English. If you consent to early digital supply, we email access within 24 hours after successful payment is confirmed. If you decline early supply, we email access after the 14-day statutory cancellation period. Access lasts 12 months from the date it is first provided. Our voluntary policy gives you a full refund for any reason when requested within 14 calendar days of purchase, whichever delivery option you choose.
Secure checkout
Each course page links directly to its course-specific Stripe-hosted checkout. Opening checkout does not take payment, form a contract or enrol you. The checkout identifies the selected course and USD 29 total price before you pay.
Before you pay, Stripe Checkout requires you to accept our Terms & Conditions and make an active delivery choice. You may expressly consent to us beginning digital supply within 24 hours after successful payment and acknowledge that your statutory right to cancel ends when supply begins, or decline early supply and receive access after the 14-day statutory cancellation period. Our separate 14-day full refund policy applies either way.
Keep the Stripe receipt and our order confirmation for your records. Contact support@dm-courses.com before purchasing if the course, price, access terms or any other information is unclear.
Digital delivery
We send the access link to the email address provided at checkout after Stripe confirms successful payment. If you selected early digital supply, we send access normally shortly after confirmation and always within 24 hours. If you declined early supply, we send access after the 14-day statutory cancellation period. If your payment method requires extra processing time, the applicable delivery period starts when the payment succeeds. Nothing is shipped physically.
The access email states the start and expiry dates for your 12-month access period. Check your inbox and spam folder. If the link is overdue under the delivery option you selected or does not work, contact support@dm-courses.com with your purchase email and order reference so we can resolve the problem.
Our 14-day full refund policy
You may request a full refund for any reason, without explaining why, from the time of purchase until the end of the 14th calendar day after your purchase date. Email support@dm-courses.com with a clear refund request. Include the email address used to purchase and, if available, your order reference so we can locate the payment. A valid request is not rejected because you do not have the reference.
You remain eligible if you have already opened, used or completed the course. We do not deduct payment-processing fees or make deductions for course use. Once we issue a full refund, access to the refunded course ends.
Refund timing
We issue refunds under this policy without undue delay and no later than 14 calendar days after receiving your request. We normally refund the original payment method and confirm when the refund has been issued.
After a card refund is issued, a bank or card issuer typically takes about 5-10 business days to show the credit. Exact timing depends on the provider. Bank processing time does not extend our deadline for issuing the refund. Contact us if the credit does not appear so we can help trace it.
UK statutory cancellation right
For UK consumers, the statutory cancellation period normally ends 14 days after the day the contract is made. Stripe Checkout asks you to make an active delivery choice. If you expressly consent to digital supply beginning within 24 hours after successful payment, you must also acknowledge that your statutory cancellation right ends when supply begins. If you decline early supply, we delay access until after that period.
Our separate 14-day full refund policy applies whichever delivery option you choose and still applies after supply has begun. If a statutory cancellation right remains available, you may exercise it by sending us a clear cancellation statement. You do not have to use the model form below.
Problems with the content
Your rights concerning faulty, misdescribed or otherwise non-conforming digital content are separate from our 14-day policy and can continue after it expires. Under UK consumer law, you may be entitled to have a qualifying problem corrected by repair or replacement at no cost.
If those remedies are unavailable, or the problem is not resolved within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which can be a full refund. Contact support@dm-courses.com with the problem so we can provide the remedy required in your circumstances. Nothing in this policy removes or limits mandatory consumer rights.
Model cancellation form
Use this form only if you want to cancel under a statutory right that remains available. Copy it into an email or letter, complete the details and send it to: JDN COURIERS LTD trading as DM Courses, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom; support@dm-courses.com.
I give notice that I cancel my contract for the following digital course: [course]. Ordered on: [date]. Name: [name]. Address: [address]. Order email or reference, if available: [details]. Signature, only if sent on paper: [signature]. Date: [date].